Terms And Conditions

The terms and conditions for the Morzaar e-commerce platform must comply with the latest Indian regulations, including the Consumer Protection Act, Data Protection Bill, and BIS guidelines for e-commerce entities, as well as standard industry practices typical for 2025. Below is an updated, legally compliant draft tailored for Morzaar, reflecting both mandatory e-commerce rules and standard clauses required for Indian e-commerce businesses.

Morzaar E-Commerce: Terms and Conditions

Introduction

By registering, accessing, or making purchases on Morzaar, users agree to abide by the terms and conditions outlined here. Morzaar reserves the right to update or modify these terms at any time, without prior notice.

User Eligibility & Account

1. Only users of legal age, with valid credentials, may create accounts or make purchases.
2. Users must provide truthful information and maintain confidentiality of their login details.

Seller Verification & Product Listings

1. All sellers undergo KYC checks, providing authentic business identification, address, and contact details.
2. Product listings must contain accurate titles, clear images, detailed specifications, and transparent pricing.

Orders & Contract Formation

1. Orders are subject to acceptance and confirmation by Morzaar and/or the respective seller.
2. Morzaar reserves the right to cancel or refuse orders at its discretion due to fraud risk, product unavailability, or violation of platform policies.

Payment Terms

1. Payments are processed securely via approved gateways with data encryption and two-factor authentication.
2. Accepted payment methods include major credit/debit cards, UPI, and select wallets.
3. Refunds and returns are managed according to the detailed return policy, with transparent timelines and procedures.

Data Protection & Privacy

1. Morzaar complies with the Data Protection Bill (2025), ensuring secure collection, storage, and processing of user data.
2. Users’ personal and transactional data will not be shared with third parties except as required by law or regulatory authorities.
3. A separate Privacy Policy details how data is collected, stored, and processed.

Prohibited Activities

1. Users may not post obscene, violent, defamatory, or illegal content.
2. Harassment, scamming, violation of intellectual property, hacking, spamming, and fraudulent activities are strictly prohibited.
3. Morzaar may take appropriate action, including suspension or termination of account, for violations.

Intellectual Property

1. All content, trademarks, logos, and material used on Morzaar are protected under applicable laws.
2. No part of the site may be reproduced, copied, or exploited for commercial purposes without consent.

Jurisdiction & Governing Law

1. These terms are governed under Indian laws. Disputes shall be subject to the jurisdiction of courts in the region where Morzaar is registered.

Cancellation & Refunds

1. Policies on cancellation and refunds are clearly outlined in the Returns & Refunds section.
2. Refunds are processed to the original payment method, subject to eligibility criteria and timelines.

Grievance Redressal

1. A mandatory Grievance Officer is appointed, whose contact details are listed on the Morzaar platform, to resolve user complaints within the legally prescribed timelines.
2. Users may reach out for disputes, complaints, or queries related to transactions, orders, or data privacy.