Morzaar Shipping Policy

Last Updated: November 2025

At Morzaar, we strive to deliver your favorite products quickly, safely, and affordably. This Shipping Policy explains how we process, ship, and deliver your orders — so you always know what to expect.

1. Overview

We partner with trusted courier and logistics services across India to ensure timely delivery of your orders.

Once you place an order on Morzaar.com, our team and sellers work together to pack, dispatch, and deliver your items with care.

2. Shipping Coverage

We currently deliver to most cities and towns across India.

Delivery availability for your address can be checked by entering your PIN code on the product page before placing your order.

Note: Some remote or restricted areas may have limited delivery options or extended delivery timelines.

3. Shipping Time & Delivery Estimates

We aim to deliver your order as quickly as possible.

Estimated delivery time depends on the product type, seller location, and delivery destination:

1. Metro Cities: 2–5 business days
2. Tier 2 & 3 Cities: 3–7 business days
3. Remote or Rural Areas: 7–10 business days

Once your order is shipped, you’ll receive a tracking ID via SMS and email so you can monitor your order in real time.

4. Order Processing Time

1. Orders are usually processed and packed within 24–48 hours of confirmation.
2. Orders placed after 6:00 PM or on Sundays/public holidays will be processed on the next working day.
3. Certain products, such as custom or handmade items, may take additional processing time (mentioned on the product page).

5. Shipping Charges

We believe in transparency — there are no hidden fees.

Shipping costs (if applicable) are clearly displayed during checkout:

1. Free Shipping: On most orders above a certain value (as mentioned on the website).
2. Standard Shipping Fee: For orders below the free-shipping threshold or for specific sellers.
3. Express Delivery: Optional paid service for faster delivery (available in select areas).

6. Order Tracking

Once your order is shipped, you’ll receive a tracking link through SMS and email.

You can track your shipment anytime by:

1. Visiting “My Orders” under your account dashboard.
2. Clicking the tracking link provided in your confirmation message.

If you face any issues with tracking, please contact our Customer Support Team.

7. Delays in Delivery

While we strive for on-time delivery, unforeseen events such as weather conditions, courier delays, or public holidays may cause rare delays.

If your order is delayed:

1. You’ll be notified via SMS or email.
2. Our support team will help you with updated timelines and resolution.

We appreciate your patience and assure you that we’ll make every effort to deliver as quickly as possible.

8. Undeliverable or Returned Shipments

Your order may be marked as undeliverable if:

1. The delivery address provided is incorrect or incomplete.
2. The customer is unavailable during delivery attempts.
3. The courier partner is unable to contact you.

In such cases, the product will be returned to the seller, and if it was prepaid, your refund will be initiated automatically once the return is confirmed.

9. International Shipping

Currently, Morzaar ships only within India.

We’re working on expanding our network to support international shipping in the near future.

10. Damaged, Missing, or Wrong Items

If you receive a damaged, missing, or incorrect product, please contact us within 48 hours of delivery.

We’ll arrange for a pickup or replacement as per our Return Policy.

Make sure to keep the product in its original packaging until the issue is resolved.

11. Contact Us

For any shipping-related queries, feel free to reach out to us:

📧 support@morzaar.com

📞 Customer Care: +91-9457865253

🕒 Available Monday – Saturday, 9:00 AM to 8:00 PM

12. Our Commitment

At Morzaar, your satisfaction is our priority.

We’re continuously improving our logistics network to make delivery faster, safer, and more reliable — so every shopping experience feels effortless.