Shipping Policy
1. Order Processing Time
The time required to process your order before it is handed over to the shipping carrier.
- Processing Time: All orders are processed, packaged, and prepared for dispatch within [e.g., 1-3] business days (Monday - Friday, excluding public holidays).
- Cut-off Time: Orders placed after [e.g., 2:00 PM IST] will be considered placed on the next business day.
- Volume/Sale Periods: During high-volume periods (e.g., festive seasons or major sales), processing times may be extended. Any potential delay will be communicated clearly on the website banner or product page.
2. Shipping Methods and Delivery Estimates
We partner with [List your primary shipping carriers, e.g., BlueDart, FedEx, Xpressbees] to offer the following shipping options:
| Shipping Method | Estimated Delivery Time (After Processing) | Cost | Tracking |
| Standard Shipping | [e.g., 5-7] business days | Calculated at checkout (based on weight/location) | Yes |
| Express Shipping | [e.g., 2-4] business days | Calculated at checkout (higher rate) | Yes |
| Free Shipping | [e.g., 5-7] business days | Free for orders over ₹ [X] | Yes |
Export to Sheets
Note: Delivery timelines are estimates provided by the carrier. While we work diligently to meet them, the final delivery date is the responsibility of the carrier and may vary due to factors outside of our control (e.g., weather, customs delays, local carrier issues).
3. Shipping Charges
- Shipping charges are non-refundable unless the product is defective, damaged, or the wrong item was shipped due to our error.
- The exact shipping charge for your order will be displayed transparently at the checkout page before you complete your payment.
4. Order Tracking
- Once your order has been shipped, you will receive an email notification containing the tracking number and a link to track your package's journey.
- Please allow up to 24 hours for the tracking information to become active after you receive the shipping confirmation email.
5. Managing Shipping Delays and Unforeseen Circumstances
As an e-commerce entity, we are legally required to notify you and seek your consent if we cannot ship your order within the initially stated or implied delivery time.
A. Notification of Delay
If we foresee a delay in shipping your order, we will promptly notify you via email or SMS with the following information:
- The reason for the delay.
- A definite revised shipment date (if known) or a statement that we are currently unable to provide one.
- A clear option to cancel the order and receive a full, prompt refund if you do not wish to wait.
B. Lost or Damaged Shipments
- If you receive a package that is visibly damaged, please reject the package from the courier and notify our Customer Support immediately.
- If your tracking status shows "Delivered," but you have not received the package, please contact us within [e.g., 48 hours] so we can initiate an investigation with the shipping carrier.
- If the package is confirmed as lost by the carrier or if a claim is successful, we will process a full refund or send a replacement at our expense.
6. Shipping Restrictions
- Geographic Limitations: We currently ship only within [e.g., India or other conteries]. We reserve the right to cancel any order placed for a non-serviceable pin code, in which case a full refund will be processed immediately.
- P.O. Boxes: We do not ship to P.O. Box addresses. A physical street address is required for all deliveries.
- Hazardous Materials: [If applicable, state clearly: We do not ship items classified as hazardous materials.]
Disclaimer: By placing an order, you agree to the terms outlined in this Shipping Policy. This policy is governed by and shall be construed in accordance with the laws of [Your Jurisdiction, e.g., India], specifically the Consumer Protection (E-commerce) Rules, 2020.
english
